At Lawgrove Energy we take pride in offering trustworthy, professional service and exceptional workmanship. We understand that switching to solar energy can feel daunting, so we make the process as clear and straightforward as possible. This was exactly the case when we helped Rich and Sal, a retired couple, take the leap into solar energy for their long-time family home. Here’s how we helped them make an informed decision and achieve a successful installation.

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Challenge: Navigating the Complexities of Solar Energy

Rich and Sal were interested in solar energy, but they were uncertain about the practical and financial aspects of investing in a solar photovoltaic (PV) and battery storage system. They had already received multiple quotes from other renewable energy installers, but the technical jargon and confusing sales pitches left them feeling overwhelmed and, as they put it, “none the wiser” after the meetings. What they really wanted was a company that would listen to their needs, explain everything clearly, and offer them a tailored solution that made sense for their home and budget.

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Solution: Clear Communication and Professional Installation

To address Rich and Sal’s concerns, we adopted a transparent and informative approach that ensured they felt comfortable and confident every step of the way.

1. Personalised Site Survey: Our experienced electrician arranged a visit to the couple’s home at a time that suited them, carrying out a thorough roof survey. This revealed that their property was ideally suited for solar panels: the roof was south-facing, in good condition, and free from shading. This made the installation a viable option for Rich and Sal.

2. Understanding Their Energy Needs: We took the time to understand their current energy consumption and what they hoped to achieve with a solar and battery system. By capturing these details, we were able to create a bespoke proposal that met both their energy needs and financial goals.

3. Proposal Pack: With the survey results in hand, we prepared a comprehensive ‘proposal pack’ for Rich and Sal. This included detailed information on projected system performance, estimated savings, total cost, the timeline for installation, and the project start date. We sent the pack over and made it clear that there was no pressure to make a decision straight away—our priority was to make sure they had all the facts and felt confident in their choice.

4. Phased Installation Process: Once Rich and Sal were ready to proceed, we scheduled the installation over four days, completing the work in clear phases:

   • Phase 1: Carrying out an in-depth site survey and applying for all necessary permissions and approvals.

   • Phase 2: Erecting scaffolding and installing the roof-mounted solar panels.

   • Phase 3: Installing the battery storage system and connecting it to the solar panels.

   • Phase 4: Performing comprehensive testing and commissioning checks to ensure the system was working optimally.

5. Handover Pack: Once the installation was complete, we provided Rich and Sal with a ‘handover pack’, which included all essential documentation such as the Building Regulations Compliance Certificate, MCS (Microgeneration Certification Scheme), and Electrical Installation Certificates. This documentation enables them to access the Smart Export Guarantee (SEG) payments for any surplus energy they produce, ensuring they can benefit financially from their new system.

 

Outcome: A Smooth Transition to Solar Energy

The installation was completed on time and according to the agreed schedule. Rich and Sal were thrilled to learn that their new solar system would generate around 6,500 kWh of energy per year. Even better, the system is projected to save them approximately £1,300 on their energy bills in the first year alone—a fantastic return on their investment.

Rich and Sal’s transition to solar energy was a resounding success, thanks to our commitment to providing clear, honest communication, professional workmanship, and a personalised approach. At [Your Company Name], we’re not just about installing solar panels; we’re about building trust with our customers and ensuring they make the right choice for their homes and their future.

 

This case study highlights our dedication to delivering high-quality, reliable service, focusing on clear communication and a seamless installation process. If you’re considering solar energy for your home, we’re here to help guide you every step of the way.